Assertiveness – “It’s up to You!”

Learning Objectives

At the end of this program, you should have enhanced your ability to

  • Use assertive techniques that will improve your ability to handle confrontations and negotiations;
  • Control the ‘emotional’ atmosphere present during challenging situations;
  • Negotiate mutually satisfactory outcomes to a win-win conclusion while maintaining business relationships;
  • Communicate with congruent verbal and non-verbal behaviour
  • Express disagreement without appearing hostile or antagonising others
  • Apply assertive influencing  techniques to improve your ability to consult with others.


  • Reactions to feeling disempowered
  • Power of positive self-talk
  • Powerful  and positive communication
  • Our-self-sabotaging behaviours
  • Giving, receiving and encouraging feedback
  • Increasing your visibility