Coaching Skills for Team Leaders

The success of your organisation is dependent on the individual achievements of its people.  Managers must take an active role in addressing and responding to specific opportunities to improve the performance of their employees.

This program will help you to develop the skills to support and sustain improved performance by others.

Learning Objectives

At the completion of this module you will be able to:

  • Identify appropriate coaching opportunities
  • Apply a structured process to facilitate a successful coaching outcome
  • Prepare effectively for coaching sessions
  • Demonstrate effective communication in a coaching situation, including use of reflective listening, questioning and asserting
  • Heighten your ability to give constructive feedback
  • Create a structured action plan and follow-up measures to monitor progress

Course Content

Overview of Coaching

  • What is coaching?
  • The value of coaching
  • Coaching opportunities
  • Coaching defined: what coaching is and is not
  • When coaching is not the most appropriate intervention

 Attributes Of An Effective Coach

  • Coaching self-assessment
  • Clarifying roles and attributes of an effective coach
  • How does coaching differ from mentoring, managing, counselling, therapy, teaching?

 Structuring Your Coaching / Mentoring

  • Analyse coaching needs
  • Develop a coaching plan and a coaching contract
  • The Coaching Conversation
  • Whitworth’s GROW model (goals, reality, options, wrap-up)
  • Working to an action plan

 Matching coaching styles to learning styles

  • Learning styles (Honey and Mumford)

 Communicating And Coaching

  • Honing your skills of questioning, active listening and asserting
  • Non-directive versus directive coaching (question versus tell)
  • Visual, verbal and vocal language

Feedback In Coaching

  • Feedback as the basis of all your discussions
  • Encouraging self-feedback
  • Motivational and developmental feedback

Coaching For Specific Situations

  • Coaching for motivation
  • Skills coaching
  • Career discussions
  • Coaching as a manager

Pitfalls To Avoid

  • Rescuing
  • Giving advice inappropriately
  • Blaming

Implementing Coaching

  • Preparation checklist
  • Developing a coaching session plan
  • SMART goals and action planning
  • Following up on the coaching conversation


ROI And Evaluating Your Coaching

  • Measurement tools for evaluating outcomes

Target Audience

Managers, team leaders, co-ordinators and subject matter specialists who want to learn to manage, lead and support others by using coaching skills.

Click here for Coaching Team Leaders flyer